If you’ve bought one of our products, you’re part of the Endeavour Fires family, and for your peace of mind, each of our products comes with a 12-month warranty. Read our terms and conditions for more information.
Warranty Length & Validity
Our 12-month warranties begin at the point of purchase and last for 12 months thereafter. In order to make a claim under the warranty, you must provide a valid proof of purchase. Our warranties cover the following:
- Components
- Labour costs
- Broken or faulty products
- Functionality and aesthetics
- Noise coverage
- Safety features i.e if they are not working correctly
Our warranties do not cover:
- Accidental damage
- Abuse and misuse
- Unauthorised repairs and/or modifications
- Regular wear and tear
- Theft or loss
- Commercial use
- Tampering
- Minor dents or scratches
Out of warranty repairs service
Just because your warranty has expired doesn’t mean you need to replace your entire fire. Our specialist engineers are here to diagnose the issue, fix the fault, and get your unit back to you in perfect working order.
If your warranty has expired, we can still help – we offer a hassle free Out of warranty repairs service. for pricing and more information regarding the quick and easy repair of your fire at our repairs centre please get an instant quote for your out of warranty repair here.
Claiming your Warranty
Follow the link to claim your warranty. The process is easy to follow. Simply:
- Step one
- Step two
- Step three
- etc
Customers receive one non-transferrable warranty per product, which becomes invalid if unauthorised repairs or modifications are made.
It is your responsibility to provide all relevant purchase details/account numbers.