These terms apply to consumer purchases made through the Endeavour Fires website. Please read them alongside the relevant product information and our Returns & Refunds Policy.
Nothing in these terms affects your statutory consumer rights.
1. About Us
Endeavour Fires is a UK retailer of electric fires and fireplaces and the trading name of Appliance Development Services Ltd, registered in England and Wales under company number 08910652.
Registered office, trading and correspondence address:
Bakers Court
Hopper Hill Road
Scarborough
North Yorkshire
YO11 3YS
Email: info@endeavourfires.co.uk
Telephone: 01723 583227
2. Orders, Prices and Payment
Please check the product description, dimensions and installation requirements before ordering. Contact us if you need help choosing a suitable fireplace.
Prices and applicable delivery charges are displayed during checkout. Please check your order, delivery address and contact details before completing payment. If you notice an error afterwards, contact us promptly.
If a product becomes unavailable or we identify a pricing or description error affecting your order, we will contact you to discuss the options. We will not increase the price or substitute a different product without your agreement. If we cannot fulfil your order and it is cancelled, we will refund the payment made for it.
3. Delivery and Installation
Please see our Ordering and Payment page for payment options and delivery arrangements.
Tell us before ordering about access restrictions that may affect delivery, particularly for large or heavy fireplaces.
Delivery times are estimates unless we expressly agree a specific deadline. Your statutory rights concerning late or failed delivery remain unaffected.
We recommend receiving and checking your complete order before booking installation. Follow the instructions supplied with your fireplace and use a suitably qualified person where professional installation or electrical work is required.
Do not install or use a product that appears damaged or unsafe. Contact us for assistance.
4. Cancellations, Returns and Warranty
To cancel an order, please contact us as soon as possible by email, telephone or post.
If your order has already been dispatched, we may be unable to stop delivery. This does not affect your statutory cancellation rights.
Most online purchases carry a statutory cancellation period ending 14 days after the day you receive the goods. We also offer a 30-day change-of-mind returns policy, subject to its conditions. Customers are responsible for change-of-mind return costs disclosed before purchase.
Our Returns & Refunds Policy explains deadlines, collection charges, refunds and how to report faulty, damaged or incorrect products.
Any product warranty is additional to your statutory rights and does not replace them.
5. Contact and Complaints
For questions or complaints, contact us using the details above. Please include your order number, if available, a description of the issue and the outcome you are seeking. We will investigate and explain the next steps.
We handle your personal information in accordance with our Privacy Policy.