Terms and Conditions

Terms and Conditions 2019-12-11T10:32:55+00:00
If for any reason you need to cancel your order please call us on 01723 583 227 as soon as possible. As we endeavour to ship your order as quickly as possible, if you have already received your despatch email we are unable to cancel the order. If you need to cancel your order and the item is already in transit then the redirection fee of £30* will be deducted from your refund once the item arrives back with us.

*See “Delivery Page – Returns” for information on returns from outside of mainland UK.

If you receive any item that is damaged, please inform us within 14 days of delivery via email or telephone. You may be asked to provide photographic evidence of any damage or visible faults before a replacement or return is instigated. We will offer either replacement parts/items to be sent, or a full refund for the items only. If you request a refund we would ask that the faulty item(s) is/are returned to us within 14 days. Once you have notified us of your desire to return the item, we will book the courier to collect the item on a day (Monday to Friday) that is most convenient to you. The courier operates between 9am and 5pm and does not offer time windows. We reserve the right to make a manufacturers inspection before issuing a refund in order to verify the reported fault. In the event of a refund being issued, any delivery costs will not be refunded.

You have the right to cancel your order within 14 days of receiving your item. Once you have notified us of your desire to return the item, we will book the courier to collect the item on a day (Monday to Friday) that is most convenient to you. The courier operates between 9am and 5pm and does not offer time windows. The item must be returned to us in an undamaged, unused condition and in all its original packaging to receive a refund. We will refund the cost of the item excluding the courier fee of £30* once the item has arrived back with us and we are satisfied it is in the above condition.

England and Wales return fee is £30 flat rate.

Scottish Highlands and Northern Ireland is £45 return fee, this includes shipping and flat fee.

Scottish Offshore, Isle of Man, Shetland Islands, Isle of Scilly, Orkney Island, Jersey and Guernsey is £60 return fee, this includes shipping and flat rate.

Hawnby Inset fire return carriage rates are quoted on a case by case basis, due to the size and weight of the items and due to the fact they are palletised.

Alternatively, you can arrange for a courier of your choice to return the item to us at your own cost. You must notify us via email or telephone of the courier chosen, tracking information, and expected delivery date. Once the item has arrived back with us and we are satisfied it is in an undamaged, unused condition we will issue a full refund as appropriate.

The statutory rights of the consumer are not affected by the terms of our service.