Don’t let a broken fire leave you in the cold. We breathe new life into your unit with our fast, transparent, and reliable repair service.
Just because your warranty has expired doesn’t mean you need to replace your entire fire. Our specialist engineers are here to diagnose the issue, fix the fault, and get your unit back to you in perfect working order.
How It Works
Consult the pricing table below to find your model, then fill out the simple booking form to secure your repair slot.
Pack your fire securely and ship it to our workshop. Important: You must use a tracked and insured postage service when sending the unit to us. This ensures your fire is protected during transportation.
Once your fire arrives, our experts get to work. We’ll diagnose the fault and carry out the necessary repairs using high-quality components. > Full Visibility: You won’t be left guessing. We will send you updates via email when your fire arrives, when the repair is underway, and when it is finished.
Once repaired and tested, we package your fire and ship it back to you immediately using a Tracked Next-Day Service. We cover the cost of this return shipping!
Ready to book?
Check the pricing table below for your specific model costs, then fill out the form to generate your repair ticket.
Out of Warranty Repair Pricing
| Product Name | Repair Fee |
|---|---|
| Bempton | £50.00 |
| Castleton | £50.00 |
| Danby | £80.00 |
| Duggleby | £80.00 |
| Ebberston | £50.00 |
| Farlington Stove | £50.00 |
| Fenwick | £80.00 |
| Hawnby 40" | £50.00 |
| Hawnby 48" / New Hawnby 48" | £80.00 |
| Hawnby 60" | £150.00 |
| Haxby | £70.00 |
| Holbeck | £80.00 |
| New Cayton | £50.00 |
| Rosedale 40" | £80.00 |
| Rosedale 48" | £100.00 |
| Rosedale 60" | £150.00 |
| Roxby | £50.00 |
| Runswick | £80.00 |
| Staxton | £70.00 |
| Wykeham | £80.00 |
For Rosedale XL please contact our customer service team to book.
Please note this service is only available for for Mainland UK.
For all other areas (Highlands, Northern Ireland, Channel Islands, etc.) Please contact customer service first to confirm the freight cost.
Customer Services 01723 583 227